Return Policy (Precious Metals)
Effective Date: 5/4/2026
Company: Veritas Coin Group, LLC
Website: veritascoingroup.com
Support Email/Phone: info@veritascoingroup.com / 409-269-2646
1) All Sales Are Final (Precious Metals)
Due to the highly volatile market for precious metals and the security risks associated with bullion products, all precious metals sales are final once an order is confirmed. This includes, but is not limited to: gold, silver, platinum, and palladium coins, bars, rounds, and bullion products.
We do not accept returns or exchanges based on market price changes, buyer’s remorse, or ordering the wrong item.
2) Order Cancellation Window (Before Shipment)
If you need to cancel an order, you must contact us immediately at info@veritascoingroup.com or 409-269-2646.
- If your order has not shipped and has not been fully processed, we may be able to cancel it.
- If we are able to cancel, your refund will follow the terms in Section 6.
Market Loss/Cancel Fee: Because precious metals prices change rapidly, canceled orders may be subject to a market loss adjustment or a cancellation fee if the metal price moved after you placed your order.
- The market loss adjustment is the difference between the locked order price and the current replacement/wholesale market at the time of cancellation.
3) Returns Accepted Only for Our Errors or Shipping Damage
We will correct issues if:
- We shipped the wrong item, or
- Your order arrived damaged, or
- Your order is missing items, or
- The package appears tampered with upon delivery.
In those cases, we will offer (our choice depending on inventory and situation):
- A replacement, or
- A refund, or
- A store credit (if you prefer)
4) Time Limits to Report Problems
To be eligible for a correction:
- Damaged package / tampering: Report within 24 hours of delivery.
- Wrong or missing items: Report within 3 calendar days of delivery.
Please email info@veritascoingroup.com with:
- Your order number
- Photos of the outer box, inner packaging, and all items received
- Photos of any damage
- Any carrier claim info (if applicable)
Failure to report within these windows may void eligibility due to security and chain‑of‑custody requirements.
5) Condition Requirements (If a Return Is Authorized)
If we authorize a return (RMA), the item must meet all conditions:
- Must be unopened and unaltered (if sealed/assay products)
- Must be returned in original packaging (capsules, tubes, mint packaging, assay cards)
- Must show no signs of handling, cleaning, scratches, or tampering
- Must pass our verification inspection (weight, dimensions, magnetism, and authentication checks)
Note: Any product that fails authentication or appears altered will be rejected and may be returned to the customer or reported as appropriate.
6) Refunds (How and When)
If a refund is approved:
- Refunds are issued to the original payment method whenever possible.
- Processing time is typically 3–10 business days, depending on your bank/payment provider.
- Shipping charges are generally non‑refundable, unless the return is due to our error.
Important: Refunds are only issued after the returned item is received and inspected.
7) Shipping & Insurance for Authorized Returns
If we authorize a return, you must follow our return instructions exactly.
- Returns must be shipped using a trackable, insured method.
- The customer is responsible for return shipping unless the issue was our error (wrong item, missing items, verified shipping damage).
- We are not responsible for lost or stolen return packages that are not properly insured and tracked.
8) Refused Deliveries / Undeliverable Packages
If a package is refused or returned due to an incorrect address provided by the customer:
- The order may be subject to return shipping costs, insurance costs, and any market loss adjustment based on metal price movement during transit.
- Re‑shipment fees may apply.
9) No Returns on Special Orders / IRA / Custom Products
The following are non‑returnable under all circumstances (except our shipping error or damage):
- Special order items
- IRA‑related orders or depository shipments
- Custom or engraved products
- Products sold as “final sale” or “clearance”
10) Chargebacks & Payment Disputes
We encourage customers to contact us first to resolve any issue quickly. Unauthorized chargebacks may delay resolution.
We maintain delivery confirmation, packaging records, and authentication/inspection procedures for all shipments.
11) Contact Us
To request help with an order issue, contact:
Email: info@veritascoingroup.com
Phone: 409-269-2646
Hours: Monday – Friday 8am – 5pm CST
Order Support: Include your order number and delivery address